Sassa News Today – Beneficiaries Urged To Collect Grants At Retailers, ATM With Gold Cards

Sassa News Today – South Africa Social Security Agency (Sassa) has encouraged beneficiaries to use the gold card to cash out grants from local retailers and ATMs. This is due to a system glitch at the South African Post Office.

In a report filed by IOL.co.za, withdrawals of the grant can be made at retailers nationwide that offer cash-back options, including Shoprite, Checkers, Usave, Pick n Pay and Boxer, Sassa said.

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Grantees are reminded that the Sassa Gold Card can be used to make purchases anywhere that accepts bank card transactions, as the Gold Card works perfectly within the national payment system, just like any other bank card.

The post office system failure will also affect all Postbank customers who wish to make deposit and withdrawal transactions over the counter.

Interim CEO for Postbank, Lucas Ndala has apologized for the inconvenience caused.

“We apologize to our Sassa social grants beneficiaries and Postbank customers for the inconvenience caused as we take every service interruption seriously.

“Our IT teams have been tasked to resolve the technical challenges affecting the over-the-counter branch transactions as a matter of urgency.

“All customers are advised to utilize retailers and ATMs as alternatives while we are working on retaining full services availability within Post Office branches,” Ndala said.

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He said customers and stakeholders are confident that their overall experience with Postbank and the services it provides will continue to be a priority. A notification will be sent.

Sassa’s deputy CEO Abraham Mahlangu said it uses a full-featured bank card compatible with all access points within the national payment system.

“This thereby limiting the impact on clients when the system of one bank, merchant or pay point is down. We will continue to diversify these channels as much as possible to reduce the reliance on any one particular access point as we continue to pay the right social grant to the right person at the right time and place,” Mahlangu said.