Dumsor Fears Grow as ECG Urges Public to Report Power Faults

The Electricity Company of Ghana (ECG) is urging all Ghanaians experiencing power cuts to promptly report them as the company works to respond faster to growing concerns over erratic electricity supply across the country.

This appeal comes in the wake of increased complaints from residents—especially in Accra—about frequent unplanned outages, a situation many fear is reminiscent of the dreaded dumsor era.

Speaking on Channel One TV on Sunday, April 27, 2025, Charles Nii Ayiku Ayiku, General Manager for External Communications at ECG, acknowledged the frustrations of affected customers and assured the public that the company is working to improve response times.

“I do apologise for the challenges some of our customers are experiencing,” he said. “With some of our systems, you would have to call our district office or helpline for us to do the restoration of power for you.”

Mr. Ayiku explained that not all outages automatically appear on ECG’s monitoring systems. This means that unless customers report these issues, some faults may go unnoticed for hours or even days.

“For some faults, we are not able to see them on our systems, so it is always advisable to call our fault team,” he added. “Some of the challenges are just transient tripping, and if we are not aware, it is difficult for us to act.”

He encouraged customers to reach out through ECG’s official helplines or visit the nearest district office when experiencing power issues, stressing that timely reporting is critical for faster restoration.

Many residents in Accra and beyond have recently voiced concerns on social media and in local communities about unannounced outages, which have disrupted businesses, home routines, and even school schedules.

While ECG has not officially released a load-shedding timetable, speculation continues to grow as the country navigates ongoing energy supply challenges.

Mr. Ayiku reassured the public that ECG remains committed to maintaining stable power delivery and that their teams are working round-the-clock to address faults as quickly as possible. He emphasized that customer cooperation plays a major role in speeding up the process.

In the meantime, ECG is encouraging Ghanaians to store their emergency contact numbers, stay updated through official channels, and avoid spreading panic when outages occur.